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Web Upload Error

When attempting to upload new studies I have suddenly started encountering the error message: "Object reference not set to an instance of an object. Could not create '/html/studyname' " We are running Version 8.3.10

Can anybody assist with this?
closed with the note: This was an internal permissions error - sorted by our web administrator
asked Jul 7, 2015 by Christine Hanley (370 points)
closed Jul 7, 2015 by Christine Hanley
I see that there was a previous post about this error message. The answer given was below. Will this help?

Search for a file named SSIWeb_Forms.settings and delete it.  It should be in the
C:\Users\YourUser\AppData\Roaming\Sawtooth Software, Inc\SSI Web folder
answered Mar 11, 2013 by Mike Lodder Silver  Sawtooth Software, Inc. (8,002 points)