Greg, error #199 means that the admin module and survey aren't able to communicate with the database. The settings are wrong either in the survey's configuration (database connection settings) or something is wrong with the database, like it's unreachable or the user hasn't been configured, or the database doesn't exist.
I would recommend changing the admin module passwords to something that you can easily type in and try again through the website.
If you are using Linux, you need to make sure that your permissions are correct when you first upload. (Though using our Self Hosting upload section in SSI Web should be taking care of that for you)
Are you using your own hosting system, or are you hosting with us?