Have an idea?

Visit Sawtooth Software Feedback to share your ideas on how we can improve our products.

Duplicate Incomplete Respondents with Unique ID/Password Field

Hi,

Our client likes to look at data in the admin module among all respondents (completes and incompletes).  However, an issue we've run into is that when using the Unique ID field (formerly Password Field), we notice that there are sometimes duplicate ID's among the incompletes.  For example, an ID with multiple incomplete records or an ID with one complete record along with one or more incomplete records.

Can anyone explain why this is happening and what can be done to not allow for duplicate incomplete records?

For context, we usually do not define any ID's beforehand and we check the box to "Allow identifier values from external sources" in the "Define ID's" window.
asked Aug 5 by Quentin Bronze (560 points)

1 Answer

0 votes
 
Best answer
Hi Quentin,

Our support team would be happy to help you. We will need more details to investigate this further. Please send you .ssi file to our support team at support@sawtoothsoftware.com. Thanks!
answered Aug 9 by Christina Miller Bronze Sawtooth Software, Inc. (2,225 points)
selected Aug 9 by Quentin
...