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Database error

Hi everyone,

I got this error twice in a survey:

07 Jun 2021 - 11:59:54 CEST
Error
Database error. Initial data read failed. [ID: 207]
Form Input:
EE01RowListCon=>9,5,8,6,3,1,7,10,2,4 | EE01_r1=>2 | EE01_r10=>2 | EE01_r2=>2 | EE01_r3=>2 | EE01_r4=>2 | EE01_r5=>2 | EE01_r6=>2 | EE01_r7=>2 | EE01_r8=>2 | EE01_r9=>2 | RoutenmarkeCon=>1 | hid_SavedListNames=>EE01RowListCon,RoutenmarkeCon | hid_backup=>CFPANEW,37,607519935,49,1 | hid_checksum=>607519935 | hid_col_list_EE01=>1,2 | hid_javascript=>1 | hid_page_vars=>EE01RowListCon,RoutenmarkeCon,hid_SavedListNames | hid_pagenum=>49 | hid_pagetime=>1623059817 | hid_prev_EE01=>503,EE01,49,c577c95f23c3ab2fc4710448c3decdd6 | hid_previous=>0 | hid_q_EE01=>EE01 | hid_respnum=>37 | hid_row_list_EE01=>9,5,8,6,3,1,7,10,2,4 | hid_s=>Av8AALrwsZgiwmtJHuyGmpwOJWYqAAAAityHqBX3WnAn37O2rTwcX5bBh6oR8l5wJt2xtq85CVbcltf-RKRHCli8x9TZWQlW | hid_screenwidth=>941 | hid_studyname=>CFPANEW
Lighthouse Studio Version:
9.10.0
IP Address:
130.180.28.218
User Agent:
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/91.0.4472.77 Safari/537.36
asked Jun 7 by Kathrin

1 Answer

0 votes
Hi Kathrin,

Our hosting support should be able to help you with these kind of errors. Please email support@sawtoothsoftware.com with any log files or details (screen shots or copied text) you may have on the errors. We will need to know if you are using our hosting services and, if so, the name of your hosting project.

Thanks,

Christina
answered Jun 7 by Christina Hubner Bronze Sawtooth Software, Inc. (1,825 points)
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