How can I make a survey that is French language compatible?

Question

For example, letters like ê, é, è, ç, etc...are non recognizable by the survey.

Comments

Can you expound on what problem you're seeing?  I copy-and-pasted those characters into a study and they seem to be showing up for me.

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Hi Zac,

See below for a sample of how the French letters with accent are displayed in my survey.

"Comment les familles/aidants devraient—ils être impliqués dans les services d'intervention précoce pour la psychose au Canada?
Un questionnaire sur vos préférences"

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Just to clarify, are you seeing these broken characters within Lighthouse Studio itself, or just in a browser when you run Preview / Test?

How are you going about creating these special characters in the study?  Are you typing them in using Windows' special character keyboard functionality, or maybe pasting them in from a translation file, or something else?

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I see this when I run the preview/test.

I tried both - typing using special charaters on my keyboard as well as copy/pasting from my French word doc to lighthouse. Both seemed to result in the same while testing.

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If it looks right in Lighthouse but looks broken in Preview / Test, I'd suspect your browser.  Can you check what browser and version you are using to see this behavior?

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I guess I'm using the latest browser versions (Google Chrome Version 86.0.4240.198 (Official Build) (64-bit) and Microsoft Edge Version 87.0.664.52 (Official build) (64-bit).

Not sure how to rectify if the browser is not the issue. OR should I call customer support for more assistance?

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You can give our support team a call if you want.  I haven't been able to observe the problem you're reporting, but our support team could potentially screenshare with you to figure out exactly what's happening.

Answer 1

I used the preview option for viewing every page once input my information and it is then that I see the special charaters within the software itself. Therefore, I do not think it's to do with any browser.