We have set up an ACBC where pricing is calculated within the questionnaire based on the level (basic, medium, top) and type (single, couples, family) of health cover a person has. This price is then varied by -20%, -10%, base price, +10% and +20% (so there are 5 levels for every respondent, but the actual price shown depends on level and type of cover they hold so it will be relevant to them. The price is based purely on two questions in the survey that ask about level and type, and the value of the pricing variable (all 5 levels) is calculated on this basis.
Everything seems to be working fine EXCEPT price seems to be working oddly in the must haves and unacceptables. Two problems:
1. I am consistently choosing only the -20% price, yet only the +20% price is coming up in the unacceptables. Why aren't the -10% price, base price, and +10% price, all of which I am not choosing, coming up here?
2. In the must haves, it is asking if the -20% price is a must have TWICE - once as "At most: price" and then again as "Price". This seems weird - why would it come up twice?
I can't understand why this function isn't working properly, and it is making me nervous about launching the study. Can anyone shed any light on this?