Have an idea?

Visit Sawtooth Software Feedback to share your ideas on how we can improve our products.

Error when printing a study


When I try to print my study or get a paper and pencil version I get the following error message:

"Object reference not set to an instance of an object"

What does this message mean and how can I fix it?

asked Apr 22, 2019 by AMYN Bronze (2,980 points)

1 Answer

+1 vote
Would you please contact us at support@sawtoothsoftware.com?  We will need to take a look at your study files or the filepath to your study to determine what is causing this error message.  

We believe that this should be resolved in the next version of Lighthouse Studio but there are workarounds that should allow you to perform those actions until the next version is released.
answered Apr 23, 2019 by Jon Heaton Gold Sawtooth Software, Inc. (10,280 points)
I have just sent you an e-mail. Thank you.