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Paper and Pencil maxdiff analysis

I have created a maxdiff survey in the Sawtooth software SSI Web. I used this survey to do a paper and pencil survey and I created a CSV file (with the answers) and uploaded this in the 'accumulate paper and pencil data' under 'field'.

I now want analyse the data doing HB and counting analysis. However if I go to analysis, and click on: estimate maxdiff scores, I always receive the comment: 'no respondents or sets were included'.

What do I need to do?
asked Jun 4, 2018 by anonymous
I'd recommend you contact technical support at 801-477-4700 or write them at support@sawtoothsoftware.com.  They may ask you to send your project files as well, so they can ascertain the issue.
commented Jun 4, 2018 by Bryan Orme Platinum Sawtooth Software, Inc. (191,015 points)

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