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problem synchronization with a survey in sawtooth

My office programmed a survey. The problem is that the guys that are collecting the data are having trouble to synchronizated the data and we are not abble to get them throw the software.

Do you have any idea why is that happening and how to solve?

Thank you!
asked May 22, 2018 by Arduin (120 points)

1 Answer

0 votes
Please send this to support@sawtoothsoftware.com.  If you are having trouble syncing go on the device and click on the "Help" menu item.  Next click "Having Trouble?".  Fill out the information and include an email address.  This will send any log information to the email address.  This can help us figure out what is going on.
answered May 22, 2018 by Justin Luster Silver Sawtooth Software, Inc. (7,775 points)