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Offline Data Sync Error


We are conducting a survey from last 1 month on offline module of lighthouse. But suddenly we have started facing issue of 502 error while updating the data from app to database. Can anyone here help us identfying this resolution for this issue.
asked Jul 17, 2017 by anonymous
edited Jul 17, 2017 by Walter Williams

1 Answer

0 votes
In order for us to figure out what is going on go please send us the log files on the app.  To do this open up the menu in Offline Surveys and select "About" and then "Upload Logs".  After you are finished email support@sawtoothsoftware.com so that we can follow up with you.

answered Jul 17, 2017 by Justin Luster Silver Sawtooth Software, Inc. (7,875 points)