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SSI has been lost

Hi. I lost my laptop and the SSI file is gone. However, I have hosted the survey on the server just before this happened. Can I recover my SSI file from web upload files?

SSI version: 8.4.8

Please help.
asked Oct 9, 2016 by Niks Bronze (620 points)
retagged Oct 9, 2016 by Walter Williams
I believe this shouldn't be a problem.  If you shoot an email to support@sawtoothsoftware.com including your project name and study name (if there's multiple studies in your hosting project), they should be able to get you your .ssi come Monday.
Thanks! But Monday would be too late. Can't they send it today?
I wish I could be of more assistance to you, but I don't have the tools necessary to translate what's on hosting into a normal .ssi file.  I have gone ahead and reached out to someone who should have this ability, but I don't know when they'll be able to help.

1 Answer

0 votes
If you are hosting with us tell us your project name and we can recover it for you. If you are hosting on you own, send us the _SSI.cgi file and we can decrypt it for you.
answered Oct 10, 2016 by Mike Lodder Gold (23,395 points)